Agen69 Terms & Conditions – Rules for Using Malaysia's Online Betting Platform

The agen69 platform is an online betting service operated for adult users. By registering or using the agen69 platform, you confirm that you meet all of the following eligibility requirements:

• You are at least 21 years old at the time of registration.
• You are an individual and not a company, organisation, or any other legal entity.
• You are not located in any jurisdiction where the use of a platform such as Agen69 is explicitly prohibited by local law.
• You have never been declared bankrupt and are not currently subject to any bankruptcy proceedings.
• You are acting on your own behalf and not as an agent or representative of any other party.
• You are not on any list of individuals who are prohibited or have self-excluded from betting platforms.

Agen69 is not responsible if an individual registers and uses this platform without complying with the laws applicable in their local jurisdiction. It is the member's sole responsibility to ensure their use of the platform is lawful.

Each individual is only permitted to hold one (1) agen69 account only. Opening multiple accounts under your own name or using another person's details is strictly prohibited and may result in the permanent closure of all related accounts and the forfeiture of all balances and winnings.

During registration, you are required to provide accurate and up-to-date information, including:

• Full name as shown on your Malaysian identity card (MyKad)
• An active Malaysian phone number capable of receiving OTP
• A valid and active email address
• Exact date of birth
• Your preferred payment method (Malaysian e-wallet or bank account)

Agen69 reserves the right to conduct identity verification (Know Your Customer / KYC) checks at any time, particularly before processing a first withdrawal or any withdrawal exceeding a specified threshold. Documents that may be requested include a copy of your MyKad and a screenshot of the e-wallet or bank account used.

Agen69 accepts deposits via legitimate and recognised Malaysian payment methods. Currently accepted methods are:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (QR and transfer)
• Boost
• ShopeePay
• FPX via Maybank2u
• FPX via CIMB Clicks
• Other supported Malaysian local bank transfers

Deposit conditions are as follows:

1. The minimum deposit is RM 10 for most payment methods.
2. All deposits are processed exclusively in Malaysian Ringgit (RM / MYR).
3. Agen69 does not charge fees for standard deposits. However, your e-wallet provider or bank may apply their own transaction fees, which are beyond agen69's control.
4. Deposits must be made from an e-wallet or bank account registered in your own name only. Third-party deposits are not accepted.
5. Agen69 reserves the right to reject or reverse any deposit suspected of originating from unauthorised or suspicious sources.
6. If a deposit is not credited within 30 minutes, please contact our customer support and include the transaction reference from your e-wallet or bank.

Agen69 is committed to processing legitimate withdrawals promptly and efficiently. Withdrawal conditions are as follows:

• The minimum withdrawal amount is RM 50 per transaction.
• Daily withdrawal limits are based on the member's VIP tier: Bronze (RM 10,000), Silver (RM 20,000), Gold (RM 50,000), Diamond (unlimited).
• Withdrawals may only be made to the same e-wallet or bank account used for the original deposit. This is a security measure to prevent money laundering.
• The account holder name for the withdrawal must match the name on your agen69 account.
• Your first withdrawal may require identity verification (KYC) before it can be processed.
• Standard processing time is 15 to 30 minutes for regular members and under 5 minutes for VIP Diamond members.

Agen69 reserves the right to temporarily suspend a withdrawal while an investigation is ongoing if suspicious activity is detected on the account. In such cases, the member will be contacted by our support team within 24 hours with further information.

Agen69 offers a variety of bonuses and promotions from time to time to reward loyal members and add value for new ones. All bonuses are subject to the following general conditions unless otherwise stated in the specific terms of the promotion:

1. One bonus per claim: Each member is entitled to claim each bonus type once only, unless stated otherwise. Attempting to claim the same bonus more than once using different details constitutes fraud.
2. Rollover requirement: Most bonuses carry a rollover (wagering) requirement that must be met before any withdrawal from the bonus balance is permitted. For example, a 10x rollover on a RM 50 bonus means you must place a total of RM 500 in wagers before withdrawing from that bonus balance.
3. Validity period: Every bonus has a validity period. Unused bonuses or unmet rollover requirements within the validity period will expire and be forfeited automatically.
4. Betting limits when using a bonus: While a bonus balance is active, maximum bet limits may apply. Bets exceeding these limits during an active bonus may result in winnings being recalculated or the bonus being voided.
5. Eligible bet types: Not all bet types or games qualify toward a bonus rollover requirement. Bets placed at very low odds (typically below 1.50) may not count toward the rollover.
6. Welcome Bonus: Available to new registrations making their first deposit only. Members who previously held an account and have re-registered are not eligible.

Specific rules for each bet type and game at agen69 are as follows:

Sports Betting (including Malaysia Super League, EPL, badminton, and esports):

• All bets are final once confirmed by the system and cannot be cancelled or amended except in circumstances specified by Agen69.
• If a match is postponed and does not resume within 24 hours of the originally scheduled time, all bets on that match will be voided and stakes returned.
• If a match is suspended during play after the 75th minute (football) or the third set (badminton/tennis), the result at the time of suspension may be used to settle certain markets at Agen69's discretion.
• The odds displayed are current at the time the bet request is made. If there is a discrepancy between the odds at request and confirmation due to market movement, agen69 will notify the member, who may then accept or decline the new odds.
• Accumulator (parlay) bets require all selections to win in order to receive a payout. If any selection is voided, the bet is recalculated excluding the voided selection.
• For esports (MLBB, DOTA 2, CS2, Valorant), match results are based on the official results announced by the tournament organiser. Results amended after 48 hours will have no effect on bet settlement.

Casino Games (Slots, Live Casino, Table Games):

• All casino games use a Random Number Generator (RNG) that has been independently audited and certified by an accredited third-party body.
• Technical failures occurring during gameplay will be handled in accordance with the game software provider's policy. Agen69 will make every effort to resolve any technical issues fairly and impartially.
• Completed and credited game results are final. agen69 is not liable for any losses arising from legitimate game outcomes.
• The use of automated software, bots, or any tools that provide an unfair advantage to players is strictly prohibited.

You are solely responsible for keeping your agen69 account login details confidential, including your username, password, and two-factor authentication (2FA) code. agen69 recommends the following security measures:

• Use a strong, unique password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols).
• Enable two-factor authentication (2FA) in your account settings.
• Do not log in to your agen69 account over an unsecured public Wi-Fi network.
• Never share your login credentials with anyone, including family members.
• Log out of your account when you have finished using a shared device.
• Contact Agen69 customer support immediately if you suspect your account has been accessed without authorisation.

Agen69 is not liable for any losses arising from a member's failure to keep their account credentials secure. All activity carried out through your account, whether by you or by any third party using your login details, is entirely your responsibility.

Agen69 takes its social responsibility towards responsible gambling seriously. We provide the following tools to help members manage their betting activity:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that cannot be exceeded. Limit reductions take effect immediately, while limit increases are subject to a 7-day cooling-off period.
• Loss Limit: Set a maximum loss amount over a defined period. Once the limit is reached, no new bets will be processed until the limit period resets.
• Time Limit: Set a daily session time limit to control how long you spend on the platform.
• Temporary Self-Exclusion: Suspend your account for anywhere between 24 hours and 180 days. During the suspension period, you will be unable to log in or place any bets.
• Permanent Self-Exclusion: Close your account permanently if you feel that gambling has become a serious problem. This decision is final and cannot be reversed.

If you or someone you know needs help with a gambling-related problem, please contact Talian Kasih 15999 (Malaysia's national helpline, free and confidential). Further information and support resources are available on the Responsible Gaming us.

Agen69 reserves the right to suspend, restrict, or close any account without prior notice if there is evidence or reasonable suspicion that the member has or is currently:

• Providing false information during registration or identity verification
• Opening or using more than one account
• Engaging in fraud, money laundering, or any other illegal activity
• Abusing the agen69 bonus or promotion system
• Using automated software, bots, or prohibited assistance tools
• Acting in a threatening, harassing, or unlawful manner toward agen69 staff or other members
• Violating any provision of these Terms & Conditions

In the event of an account suspension, agen69 will conduct an internal investigation. If no breach is found, the account will be reinstated and any withheld winnings will be credited. If a breach is confirmed, agen69 reserves the right to forfeit all or part of the balance and winnings held in that account.

Agen69 is committed to protecting the privacy and security of all members' personal data in accordance with the latest data protection standards. The collection, storage, and processing of your personal data is carried out in accordance with Privacy Policy Agen69, which forms part of these Terms & Conditions.

In summary, Agen69:

• Only the information necessary for account operation, identity verification, and legal compliance is collected.
• Never sell, transfer, or share your personal data with third parties for marketing purposes without your explicit consent.
• Storing data in a secure environment with 256-bit SSL encryption.
• Allow you to access, correct, or request the deletion of your personal data by contacting our customer support.
• Compliance with information requests from statutory authorities as required under applicable law.

The Agen69 platform is provided on an "as is" and "as available" basis. Agen69 makes no warranties, express or implied, regarding the availability, reliability, or accuracy of the platform.

Agen69's liability is limited as follows:

• Agen69 is not liable for any losses arising from service disruptions due to scheduled maintenance, force majeure events, or third-party failures such as e-wallet or banking providers.
• Agen69 is not liable for any financial losses incurred by members as a result of betting activity. Betting involves acknowledged financial risk.
• Agen69 is not liable for losses arising from unauthorised access to a member's account due to the member's own negligence in safeguarding their login credentials.
• Agen69's maximum liability in any claim shall not exceed the total amount deposited by the member in the 30 days preceding the event giving rise to that claim.

Agen69 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on this page.

Agen69 will endeavour to provide members with advance notice of significant amendments through:

• In-platform notification upon login
• Email to the address registered to your account
• Announcements on the agen69 homepage

By continuing to use the agen69 platform after any amendment takes effect, you are deemed to have accepted and agreed to the revised terms. If you do not agree with any amendment, please discontinue use of the platform and close your account.

This Terms & Conditions document is the latest version, last updated on 1 January 2026. For any enquiries regarding these terms, please contact the agen69 support team via live chat within the platform or email us at support@agen69.online.