Agen69 Privacy Policy – Personal Data Protection for Malaysian Users

Agen69 collects the personal information necessary to operate our platform safely and efficiently. The types of information we collect are set out in the table below:

Agen69 collects your personal information through the following means:

• Account registration: When you complete the registration form at agen69, you directly provide us with your identity and contact information.
• Identity verification (KYC): When you submit documents such as a copy of your MyKad or a screenshot of your e-wallet account for verification purposes.
• Financial transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, your transaction details are recorded automatically.
• Platform activity: Your betting and gaming activity data is collected automatically as you use the agen69 platform.
• Cookies and tracking technologies: Technical information such as IP address, device type, and browser data is collected automatically when you visit our platform.
• Customer support communications: When you contact agen69 support via live chat or email, a record of that conversation is retained for reference and service improvement purposes.
• Legitimate third-party sources: In certain situations involving fraud prevention and identity verification, agen69 may receive information from certified third-party identity verification agencies operating in Malaysia.

Agen69 uses the personal information collected solely for the following purposes:

1. Account management: To create, manage, and maintain your Agen69 account, including identity verification, deposit and withdrawal processing, and account balance management.
2. Service provision: To enable you to access and use all agen69 services, including Sports Betting on the Malaysia Super League and EPL, badminton, e-sports, slots, live casino, and virtual sports.
3. Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and any conduct that violates agen69's Terms & Conditions.
4. Responsible gambling: To monitor betting activity patterns and identify signs of problem gambling, enabling us to provide appropriate assistance to members who need it.
5. Legal compliance: To meet legal obligations including anti-money laundering (AML) requirements, know your customer (KYC) procedures, and reporting to statutory authorities when required by law.
6. Platform improvements: To analyse usage patterns and improve the features, performance, and user experience of the Agen69 platform.
7. Marketing communications (with consent): To send you information about promotions, bonuses, and special offers via email or in-platform notifications, subject to your communication preferences.
8. Customer support: To handle and resolve enquiries, complaints, and requests submitted to the agen69 support team.

Agen69 does not sell, rent, or disclose your personal data to third parties, except in the following limited and necessary circumstances:

• Payment service providers: Malaysian e-wallet providers such as Touch 'n Go, GrabPay, DuitNow, Boost, and ShopeePay, as well as Malaysian banks that process your financial transactions. Data sharing is limited strictly to the information required to process payments.
• Game software providers: Licensed game providers such as Pragmatic Play, PG Soft, and Evolution Gaming may process your game session data to operate games and ensure RNG integrity. They are bound by strict data protection agreements with agen69.
• Identity verification services: Authorised third-party KYC agencies to verify member identities for anti-money laundering compliance purposes.
• Legal authorities: agen69 will disclose the required information to Malaysian government authorities or law enforcement agencies when compelled to do so by law, court order, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of Agen69's assets, member personal data may be transferred as part of the business transaction. Members will be notified in advance and their privacy will remain protected.

Agen69 continually invests in security infrastructure to protect your personal data from unauthorised access, breaches, alteration, or destruction. The key security measures we implement are:

• Data encryption in transit: All communications between your browser or app and the agen69 server are encrypted using TLS 1.3 with 256-bit SSL encryption. This means that even if someone intercepts your network traffic, they will not be able to read the information being transmitted.
• Data encryption at rest: Sensitive data such as financial information and identification card numbers are encrypted at rest within our database using AES-256 encryption.
• Multi-layered access control: A role-based access control system ensures that only authorised staff can access member data, and only for specific work purposes. All access is logged and regularly audited.
• Two-factor authentication (2FA): agen69 provides and encourages the use of 2FA for all member accounts. This adds an extra layer of security that protects your account even if your password is compromised.
• 24/7 security monitoring: An automated monitoring system continuously tracks suspicious activity on the agen69 platform and triggers alerts upon detecting anomalies.
• Regular security audits: agen69 conducts regular penetration testing and security audits by independent experts to identify and address any security vulnerabilities.
• Data backup and recovery: Member data is regularly backed up to secure, isolated locations. A disaster recovery plan ensures your data can be restored in the event of a system failure.

The agen69 platform uses cookies and similar tracking technologies to enhance your experience and ensure platform security. The types of cookies we use are as follows:

• Essential cookies: These cookies are required for core platform functions such as login authentication, session management, and security. They cannot be disabled as they are essential for the platform to operate correctly.
• Functional cookies: Used to remember your preferences such as language, preferred odds format, and display settings you have configured. These cookies enhance your ease of use on the platform.
• Analytics cookies: Helps us understand how members use the Agen69 platform in aggregate and anonymously. This data is used to improve platform design and functionality.
• Security cookies: Used to detect suspicious login attempts, verify user identity during active sessions, and protect your account from attacks.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the agen69 platform, and you may be unable to log in or use our services in full.

Agen69 does not use third-party cookies for advertising purposes outside our platform. We do not use social media company tracking pixels or advertising network trackers within the Agen69 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by agen69:

1. Right of access: You have the right to request a copy of the personal data we hold about you. agen69 will provide this information within 21 business days from the date of the request.
2. Right to correction: If you find that personal data held by agen69 about you is inaccurate or outdated, you have the right to request a correction. Corrections will be processed within three business days.
3. Right to erasure: You may request the deletion of your personal data upon closing your agen69 account, subject to record retention obligations required under Malaysian law. Data required for legal compliance purposes will be retained for the period prescribed by law.
4. Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect any processing that took place prior to the withdrawal.
5. Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. agen69 will cease processing for that purpose immediately.

To exercise any of the above rights, please contact us via:

• Email: support@agen69.online with the subject line "Data Privacy Rights Request"
• Live chat within the Agen69 platform (24/7)

We will verify your identity before processing any data-related requests to ensure the security of your information.

Agen69 retains your personal data only for as long as necessary for the purposes outlined in this policy or as required under Malaysian law. General data retention guidelines are as follows:

Once the retention period has expired, your data will be securely deleted using appropriate erasure methods to ensure it cannot be recovered. For data in physical format (where applicable), secure document destruction will be carried out.

The agen69 platform is exclusively for individuals aged 21 and above. agen69 strictly does not knowingly collect, store, or process personal data from individuals under the age of 21.

Agen69 has age verification measures in place during registration to ensure only adults can create an account. If we discover that we have inadvertently collected personal data from an underage individual, we will take the following steps immediately:

• Immediate suspension of the associated account
• Deletion of all personal data associated with the individual
• Returning any remaining account balance through the appropriate process

If you believe that someone under the age of 21 has registered with agen69, please contact us immediately at support@agen69.online so that we may take the necessary action.

Agen69 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological improvements. Where significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications to all active members via their registered email address
• Displaying an in-platform notice when members log in after an amendment

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. By continuing to use the agen69 platform after any amendments take effect, you are deemed to have accepted the updated terms.

For any enquiries or concerns regarding this Privacy Policy, please contact us at support@agen69.online or via live chat within the agen69 platform. We are committed to responding within 48 business hours.